orders + shipping
Can I change my shipping address after placing an order?
Once an order is placed, we’re unable to change the shipping address or reroute the package. If your order has already shipped, you can contact the carrier directly to see what options may be available.
Can I use more than one discount code?
Unless otherwise stated, discount codes cannot be combined with other offers or promotions.
Where does baede ship?
We currently ship within the United States only.
How much is shipping?
Standard shipping is free on all U.S. orders.
When will my order ship?
Orders placed Monday through Friday before 12 PM PT / 3 PM CST ship the same business day. Orders placed after the cutoff ship the next business day. Occasionally, our order review process may cause a short delay.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking link. Follow the link to check your delivery status and the latest updates from the carrier. You can also track your shipment in the Shop app.
What happens if my package can’t be delivered?
If your package is returned to us as undeliverable, we’ll issue a refund once it has been received and processed. Returned-to-sender orders cannot be reshipped, so you’ll need to place a new order if you still want the item.
returns + exchanges
What is your return policy?
We accept return requests within 14 days of receiving your order. Items must be unused, in their original condition and packaging, with tags and proof of purchase.
How do I start a return?
Email us at baede@baedebeauty.com with your order information. If your return is accepted, we'll send you return instructions and a prepaid return shipping label. Return shipping costs are the responsibility of the customer and will be deducted from your refund.
Can I exchange an item?
We don’t process direct exchanges. The easiest way to get something different is to return your original item and, once the return is accepted, place a new order for the item you want.
Can I return sale items?
No. Sale items and gift cards are final sale and cannot be returned.
What if my order arrives damaged or I receive the wrong item?
Contact us as soon as possible at baede@baedebeauty.com if your item arrives damaged, defective or incorrect. We’ll review the issue and help make it right.
When will I receive my refund?
Once your return has been received and inspected, we’ll let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 to 15 business days. Your bank or credit card company may need additional time to post the refund.
products + care
Where can I find product care instructions?
Care instructions are available on each product page so you can keep your baede pieces looking their best.
other good questions
How can I contact baede?
Email us anytime at baede@baedebeauty.com. We’re happy to help.
need more details?
View our full Shipping Policy and Refund Policy.
